Information We Collect
Piso Plus gathers a range of data types while doing its business of providing services, identity verification, security and regulatory compliance.
Personal Information
Personal information is collected by us when you register on our website and services, when you verify your account, or in the process of using our services:
- Full legal name
- Date of birth
- Number and email address
- Residential address
- Government issued identification documents (for KYC verification)
- Bank account/payment details (GCash, Maya account details)
- Taking photo ID for verification purposes
- Gender and other profile information
Transaction and Usage Data
We track details of your financial transactions and platform usage:
- The record of deposits and withdrawals from a transaction.
- Details of the payment method and the transactions.
- Records of game play activity and gambling.
- The bonus claims and promotional participation
- Wins and losses record
- An account balance and any fund transfers
- Communication preferences and marketing consent.
Technical and Device Information
We automatically collect technical data when you access Piso Plus:
- Your IP address and geographical data
- Unique Device ID, model, and device type
- The type of operating system and browser a user is running.
- The number of pages visited, time spent on pages and navigation patterns.
- Referring websites and search terms
- Mobile app usage data and crash reports.
- Cookies and other tracking technologies
How We Use Your Information
Piso Plus handles personal data for legitimate business purposes and compliance with laws and regulations:
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Account Management
Registration, account management, user profile management.
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Identity Verification
Performing Know Your Customer (KYC) checks and verifying eligibility for age 21.
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Payment Processing
Transaction deposits and withdrawals using GCash, Maya and QRPH.
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Customer Support
Responding to inquiries, resolving issues, and providing assistance.
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Security & Fraud Prevention
Identifying unusual behavior, stopping fraud and securing user accounts.
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Regulatory Compliance
Compliance with PAGCOR requirements such as reporting and record keeping.
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Platform Improvement
Learning and improving the user experience, analyzing usage patterns, and researching.
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Marketing Communications
Sending of promotional offers, bonuses and updates (with opt-out option available).
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Legal Obligations
Complying with court orders, regulatory requests, and legal processes.
Legal Basis for Data Processing
Piso Plus complies with the Data Privacy Act of 2012 (RA 10173). We have the following bases for the processing:
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User Consent
An explicit consent is given when creating an account and agreeing to our Terms of Use and Privacy Policy.
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Contractual Necessity
It is required for the processing of your gaming request and to be able to meet our contract obligations.
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Regulatory Compliance
Under PAGCOR laws, we are obliged to share and keep some info about you, such as ID verification data, transactions and responsible gaming documentation.
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Legitimate Interests
We collect data to provide the service, prevent fraud, to make the service secure and in order to run our business well, balancing these interests with your privacy rights.
Data Sharing & Disclosure
Piso Plus could share your personal data with certain third parties for operational and legal purposes:
- PAGCOR and Regulatory Authorities – We provide information to the Philippine Amusement and Gaming Corporation and regulatory authorities as specified by the law for licensing purposes, audit, investigation and regulatory reporting.
- Payment Service Providers – We process transaction data with other payment service providers like GCash, Maya, QRPH, etc. that enable deposits and withdrawals. The payments are processed by those providers following their privacy policy.
- Game Providers – We share info with game providers, such as JILI, PG Soft, Pragmatic Play, Evolution Gaming, SA Gaming and more to provide gaming services and ensure fair play.
- Technology Partners – Website Hosting, Data Storage, Security Services, Customer Support Services and Platform Maintenance.
- Legal Authorities – We provide information when it is legally required, court orders, government requests and for the purpose of preventing illegal activity.
- Business Transfers – Your information could be passed on to the acquiring company in the event of a business merger, acquisition, or sale of assets and is protected by the same privacy policies.
All third parties are obliged by contract to protect and respect your data and only use it for authorized purposes. Your personal information will not be sold or rented to third parties for their marketing.
Data Retention
Piso Plus stores personal data for as long as it is required for the purpose of conducting business, for legal reasons and for PAGCOR requirements. PAGCOR rules provide for the retention of records after the closing of the account, such as transaction records and identity documents, for specific periods.
Once data is no longer needed, we securely anonymize or destroy it following data protection best practices. Backup systems or the retention of information as required by law, for dispute resolution, for fraud prevention, or for regulatory compliance, may retain some information, however.
Your Privacy Rights
You have the following rights pursuant to Republic Act No. 10173 (Data Privacy Act of 2012):
Access Your Data
Ask for a copy of your own information that we have
Correct Inaccurate Information
Correct or update personal information.
Request Deletion
Request we remove your information, as required by law.
Withdraw Marketing Consent
You may refuse any promotional communications at any time.
Object to Processing
Exercise objections against some forms of data processing within the limits of the law.
Data Portability
Seek to have your data provided in a portable format, if technically possible.
To exercise these rights, contact our Data Protection Officer. Requests will be answered as per Philippine law. Please be aware that identity verification may be required prior to processing requests and that some rights may be subject to legal and/or regulatory restrictions.
Cookies and Tracking Technologies
Piso Plus may also use cookies and other technologies to gather information to assist in the functionality of the site, analyze how the site is used and to improve the user experience. We use cookies as a tool to remember your preferences, keep you logged in and understand how you are using our site.
We are using essential cookies to make our platform work, analytics cookies to understand how you are using our platform and preference cookies to remember your preferences. Cookies can be disabled by your browser settings, but that will impact the functionality of the platform and some features may not function as intended.
Other third-party services, such as Google Analytics, can also track the way you are using the website. These services follow their own privacy policies; see our suggestion to review them.
Third-Party Links and Services
Piso Plus might link to external websites, such as payment providers, social media platforms and external gaming websites. The privacy policy and content of these external sites is not under our control. The presence of third party links or the use of third party services means that you must comply with their privacy policies and terms of use. We recommend that you read the privacy policy of any third parties that you use through the platform.
Age Restriction and Minors
No one under 21 years of age may use Piso Plus services. We have no intention of collecting personal data from minors. Access to platform services is subject to all users to confirm age with KYC documentation. See our responsible gaming page.
If we discover that a customer is under 21 years of age, we close the account and delete any personal information from the account, to the extent permitted by law. The parents/carer should contact Piso Plus immediately if they feel the minor has given details to the platform.
International Data Transfers
Personal data collected by Piso Plus, is kept and processed primarily in the Philippines and subject to Philippine laws. In the event data is needed to be sent abroad for technical and operational reasons (e.g., for cloud hosting, third-party services), adequate measures are taken to ensure that your data is protected following the provisions of the Data Privacy Act of 2012 and PAGCOR requirements.
Changes to This Privacy Policy
The Privacy Policy may be updated intermittently as our practices, legal obligations and/or business operations change. We will update our website and mobile app with a new "Last Updated" date to reflect the revision of the policy.
Failure to use the gaming site services after changes are posted means that the gaming site policy has been accepted. For this reason we invite you to periodically consult this Privacy Policy to ensure you are always informed about our personal data protection practices.
Contact Us About Privacy
In case there are any questions, concerns, or requests about this Privacy Policy, or the management of your personal information, you can check out our Contact Us Page to choose your preferred way of assisting your concerns.
All privacy inquiries will be addressed within the time limit stipulated by Philippine law and we will do our best to comply with your concerns in a timely and professional manner.
Frequently Asked Questions
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What type of personal data does Piso Plus gather from its users?
Piso Plus gathers Personal Information (full name, date of birth, contact details, government-issued ID, payment information (GCash/Maya)), Transaction & Usage Data (deposit/withdrawal records, game activity, bonus claims), and Technical/Device Information (IP address, device ID, browser type, app usage data, and cookies). -
Why does Piso Plus collect my personal data and what is it used for?
Your data is used for registration and management of your account, KYC identity verification, payment processing, customer support, fraud detection and security, regulatory compliance with PAGCOR, platform improvement and sending promotional updates (opt out option available). -
Who will Piso Plus share my information with?
Piso Plus can share your data with PAGCOR and regulatory authorities (for licensing and compliance), payment partners (for payment processing), game partners (for gameplay services), and technology partners (for hosting and security). All third parties are contractually bound to keep your data secure. Your information will not be sold or rented for marketing purposes. -
What is the period of time that Piso Plus will keep my personal data?
Piso Plus keeps personal data as long as it is needed to meet business, legal and PAGCOR compliance needs. Some records, like transaction history and identity documents, may be retained for a regulatory required time period after being closed. Data is post anonymized and/or destroyed when no longer needed. -
What are my privacy rights as a “Piso Plus” user in the Philippines?
The Data Privacy Act of 2012 (RA 10173) gives you the right to access your personal data, correct inaccurate data, request that your data be deleted (as long as legally permitted), withdraw marketing consent at any time, object to certain forms of data processing, and request data portability. In order to exercise any of these rights, please reach out to the Piso Plus Data Protection Officer via the Contact Us page.