How to Contact
Piso Plus
Live Chat – Quickest Reply
The best way to contact us is through the Live Chat option, which is located on the Piso Plus website and mobile app. Just click on the chat icon located at the bottom right of the screen, enter your message and a representative will get back to you within 2 minutes.
Live Chat is a service available 24 hours a day, free of charge and is the recommended service for critical issues.
Email Support
If you have any other questions that are not urgent, detailed concerns, or questions that need to be documented, please contact us at support@pisoplus.com. All e-mail inquiries are answered within 72 hours. For your issue to be addressed more quickly, please provide:
- Your registered phone number / username
- A clear description of the issue.
- Images or attachments (where applicable)
Hotline
On the Piso Plus homepage, you can find the Piso Plus customer service hotline, which is available for players who prefer to communicate directly with the customer service agent. Please be aware, that only calls to the phone number may be charged, other support channels are free of charge.
What We Can Help You With
The Piso Plus support team is here to help with:
| Account Issues | Registration, login problems, forgotten passwords, or locked accounts. |
| Deposits & Withdrawals | Payment processing, GCash/Maya transactions, pending requests |
| Reward and promotions |
Reward credits, wagering requirements, rewards for VIPs Game & Technical Support – Game loading errors, platform bugs, and app troubleshooting. |
| KYC Verification | Identity verification and document submission |
| Responsible Gaming | Self-exclusion, limits on deposits and requests to close an account. |
Connect With Us
Follow us on our official social media pages to get all the latest promotions, news and announcements.
Piso Plus is an online gaming platform that has been licensed by the Philippine Amusement and Gaming Corporation (PAGCOR) and it aims to offer a safe, fair and fun gaming experience for all Filipino players. Our support team will make sure that all interactions with our platform are smooth and satisfying.
Frequently Asked Questions
Before reaching out, you may find a quick answer in our strong Piso Plus FAQs page. It addresses the most frequently asked questions related to registration, payment, games, bonuses and account management.
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What is the Best Way to Get a Hold of Piso Plus Customer Support?
The quickest method is via Live Chat, which is available at the Piso Plus website and mobile app 24-hours a day. You can click the "Chat" icon on the bottom right of the screen and a representative will reply within 2 minutes. This channel is free of cost! -
Does Piso Plus have an Email Support Option?
Yes. If you have more detailed or non-urgent concerns you can email support@pisoplus.com. Response in 72 hours. For quickness, add a registered phone number or username, a description of the issue, and any pertinent screenshots or attachments. -
Does Piso Plus offer a Customer Service Number I can call?
Yes, customers can call a hotline for more personalized service. The Hot Line number is available on the Piso Plus home page. Note that all other support channels (Live Chat and email) are free, but call charges may apply. -
What kind of issues can the Piso Plus support team deal with?
The support team can help you with account registration and login problems, withdrawals and deposits, problems with transactions in the GCash/Maya app, questions about bonuses and VIP rewards, loading issues, account verification requests, and games that don't load as well as requests for safe gaming such as self-exclusion or limiting deposits. -
Is Piso Plus available 7/24 for Weekends and Holidays?
Yes. The Piso Plus support team is always available, 7 days a week, 24 hours a day, even on weekends and during holidays. Live Chat is especially suggested for emergency problems because it ensures that you receive the quickest answer.